Frequently Asked Questions (FAQ)

At pooq you will find gadgets and technology accessories, such as phone cases and screen protectors, earbuds, phone straps and holders, smartwatch bands and batteries, as well as other useful gadgets. In the future, new products will be added, such as drones, electric scooters, and car accessories.

You can easily place your order through our e-shop by adding the products to your cart and following the checkout steps.

No, you can complete your order as a guest. However, by creating an account you can track your orders and save your details for faster future purchases.

We support cash on delivery, bank transfer, and online payment by card (debit/credit).

Orders are usually shipped within 1–2 business days, and delivery time is 1–3 business days, depending on your location.

Yes. Once your order has been shipped, you will receive an update with a tracking number.

If the product does not fit your device, you can request a return or exchange according to our Return Policy.

Yes, you have the right to return a product within 14 days of receipt, as long as it is unused and in its original packaging.

If you notice a defect, please contact us immediately so we can proceed with a replacement or a refund.

You can contact us via email or through the contact form on the e-shop. We will be happy to assist you!

If you didn’t find the answer you were looking for, feel free to contact us
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