Return Policy

In cases of defective products, and provided that the period of fourteen (14) days has not elapsed, the products may be returned following the procedure described in the first paragraph.

Order Cancellation

If you wish to cancel an order, please contact us within one (1) hour from the time the order was placed by sending us an email at pooqshops@gmail.com or by calling us at +30 26510 ….. / +30 6934997219.

Refunds

In the event of a product return, a refund will be issued within fourteen (14) days from the date we receive the returned product, provided that the product is unused and accompanied by the retail sales receipt. For faster and better service, please contact us before sending the product either by phone at +30 26510 ….. / +30 6934997219 or by email at pooqshops@gmail.com.

Discount Coupon

If a discount code / coupon is not used at the time of placing your order, a discount cannot be applied once the product has already been shipped. If you experience any difficulty during your order, please contact us immediately at +30 26510 ….. / +30 6934997219.